Anandya, Dudi and Listiono, Sandy Christian (2012) The Role Of Customer Satisfaction and Company Reputation In Building Company Net Promoter Score. In: The 9th International Annual Symposium On Management, 17 Maret 2012, Universitas Surabaya.
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Abstract
Today's business increasingly growing and complex. Many number of new players entering the market uncertain economic conditions as well as the dynamic needs of consumer who make the competition moving faster. At this situation the need of one concept that...
| Item Type: | Conference or Workshop Item (Speech) |
|---|---|
| Uncontrolled Keywords: | Net peomoter, customer satisfaction, company reputation |
| Subjects: | H Social Sciences > HB Economic Theory |
| Divisions: | Faculty of Business and Economic > Department of Management |
| Depositing User: | Adpesdam Ubaya |
| Date Deposited: | 14 Jul 2014 05:06 |
| Last Modified: | 14 Jul 2014 05:06 |
| URI: | http://repository.ubaya.ac.id/id/eprint/19791 |
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