DESCRIPTIVE STUDY OF PUBLIC SERVICES QUALITY IN SURABAYA

Rahayu, Siti and Widjaja, Fitri Novika and Megawati, Veny (2011) DESCRIPTIVE STUDY OF PUBLIC SERVICES QUALITY IN SURABAYA. In: Proceeding the 8th International Annual Symposium on Management : Redifining the Corporate Governance in the New Asian Financial Landscape. Department of Management Faculty of Business and Economics University of Surabaya, Surabaya. ISBN 978-979-99365-5-4

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Abstract

Currently, the service becomes a very important factor, not least in the services sector, government or public service. The government has made various efforts for better public services to be from time to time as stipulated by Regulation of the Minister for Administrative and Reform. To determine whether the implementation of public sector services are in accordance with community expectations, the study aims to determine how the image of public service at three government agencies in Surabaya. The results showed that the public service in three government agencies in Surabaya good and satisfactory society.

Item Type: Book Section
Uncontrolled Keywords: service, service quality, public service, public service quality
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Business and Economic > Department of Economic
Depositing User: Eko Setiawan 194014
Date Deposited: 19 Aug 2014 06:17
Last Modified: 19 Aug 2014 06:17
URI: http://repository.ubaya.ac.id/id/eprint/20270

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