Oematan, Ryan Albert (2009) Studi Eksploratori : Aktivitas Service Recovery yang Dirasakan oleh Pelanggan PT. Telkom. [Undergraduate thesis]
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Official URL / DOI: http://digilib.ubaya.ac.id/pustaka.php/130899
| Item Type: | Undergraduate thesis |
|---|---|
| Uncontrolled Keywords: | Service recovery, PT Telkom |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Faculty of Business and Economic > Department of Management |
| Depositing User: | Eko Wahyudi 197013 |
| Date Deposited: | 04 Feb 2015 04:26 |
| Last Modified: | 04 Feb 2015 04:26 |
| URI: | http://repository.ubaya.ac.id/id/eprint/22229 |
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