Perbandingan Critical Success Factor Terkait dengan Kualitas Layanan pada Full Service Hotel dan Budget Hotel

FRANSISCA, SHERLY (2014) Perbandingan Critical Success Factor Terkait dengan Kualitas Layanan pada Full Service Hotel dan Budget Hotel. Masters thesis, University of Surabaya.

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Official URL: http://digilib.ubaya.ac.id/pustaka.php/237353

Abstract

An increasing number of competition every year causing all business entities must be able to improve the operational quality of their company. Improvement of operational quality will be more effective if the management can analyze the critical success factors that are owned by the business entity . Critical success factor of every business entity can not be the same as other, management needs to look at the factors that will be supporting the achievement of the objectives of the business entity. By performing this analysis , the company can identify the weaknesses and advantages their company and the sustainable improvements to improve the operational quality. Operational quality improvement is not only required by the company who produce products but also very necessary for service company such as hospitality . In hospitality , improvement of operational quality can be done by looking at the dimensions of the quality of services available of the hotel . Improved quality of conformance will give effect to the improvement of the quality of services to hotel guests and if the hotel guests felt the quality of services satisfy them, they will use that hotel again. Now the development of the hospitality industry is not only controlled by full service hotel , but also begin to develop a budget hotel that has own market segment. Each segment hotel will have different critical success factors that are depending of the conditions of their hotel .

Item Type: Thesis (Masters)
Uncontrolled Keywords: quality of conformance, gap, hotel
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Postgraduate Programs > Master Program in Management
Depositing User: Eko Wahyudi 197013
Date Deposited: 12 Feb 2015 04:18
Last Modified: 08 Oct 2015 08:14
URI: http://repository.ubaya.ac.id/id/eprint/22788

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