Measuring the Net Benefit of an E-Commerce for a University: A Case Study of the University of Surabaya’s E-Commerce

., Jimmy (2014) Measuring the Net Benefit of an E-Commerce for a University: A Case Study of the University of Surabaya’s E-Commerce. ARPN-Journal of Engineering and Applied Sciences, 9 (9). pp. 1398-1404. ISSN 1819-6608

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Abstract

E-commerce is the use of telecommunication network, the internet in particular, to conduct business activities such as purchasing, sales of goods and services, after sales services and many other kinds of business processes. Although e-commerce could deliver dramatic positive impacts for an organization, an e-commerce implementation require an considerable amount of investment and the result of that large investment is hard to measured. The objective of this study is to measure the net benefit of an e-commerce for a university using a case study of the University of Surabaya’s e-commerce. To measure the net benefits, this paper will use the updated Delone & McLean Information System Success Model due to the popularity of their model among I.S. researchers. Although, this study is unable to quantify the net benefits in term of money of an e-commerce implementation, this study reveals how an e-commerce can be used by a university to generate various significant positive impacts towards its customers, to its staffs, to the organization itself and also to the environment

Item Type: Article
Uncontrolled Keywords: e-commerce, benefit, university
Subjects: Z Bibliography. Library Science. Information Resources > ZA Information resources > ZA4450 Databases
Divisions: Faculty of Engineering > Department of Informatic
Depositing User: JIMMY 61156 206002
Date Deposited: 25 May 2015 07:22
Last Modified: 25 May 2015 07:22
URI: http://repository.ubaya.ac.id/id/eprint/24383

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