Exploring the Organizational Structure and Coordination of Multi-National IT Outsourcing Vendors

., Jimmy and Seddon, Peter B. and Reynolds, Peter (2011) Exploring the Organizational Structure and Coordination of Multi-National IT Outsourcing Vendors. In: The 19th European Conference on Information Systems: ICT and Sustainable Services Development. Association for Information Systems, Aalto University, Helsinki, Finlandia. ISBN 978-952-60-3574-1

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Abstract

This paper explores the organizational structure and coordination mechanisms used by large ITO-vendor organizations. Five global ITO-vendor organizations were studied. The results show that all five use a “front-back hybrid” structure. All five vendors divide their front-end labor pool according to the types of customers that they serve. On the back-end, their labor pools are organized around the functions offered by the company. Such a front-back structure enables them to focus simultaneously on developing distinctive capabilities, capturing scale and nurturing long-lasting relationships with their customers. To deliver each customer’s requirements, resources from the various front and back-end units are coordinated using a hybrid-matrix approach. This structure enables quick response to a client’s shifting requirements. The primary contribution of this paper is its finding that, consistent with the theory proposed by Galbraith et al. (2002) for organizations of this type, all five global ITO vendors had adopted both front-back hybrid and cross-business-team approaches.

Item Type: Book Section
Uncontrolled Keywords: Information Technology Outsourcing, vendor organization structure, coordination
Subjects: Z Bibliography. Library Science. Information Resources > ZA Information resources
Divisions: Faculty of Engineering > Department of Informatic
Depositing User: JIMMY 61156 206002
Date Deposited: 25 May 2015 07:53
Last Modified: 25 May 2015 08:21
URI: http://repository.ubaya.ac.id/id/eprint/24384

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