Wibisono, Eric and Mardiono, Lisa and Lukas, Johanna Fransisca (2009) Integrating Balanced Scorecard and Malcolm Baldrige National Quality Award : A Case Study in a Distribution Company. In: PROCEEDING BOOK APCOMS 2009 the 2nd Asia-Pacific Conference on Manufacturing System: Reconfigurable Manufacturing System for Facing Turbulent Manucturing Environment. Institut Teknologi Bandung dan Institut Islam Indonesia, Yogyakarta, V18-V25. ISBN 0854-431X
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Abstract
In this paper Balanced Scorecard (BSC) and Malcolm Baldrige National Quality Award (MBNQA) are integrated to create a better performance measurement system. The nature of each system is briefly explained and the strengths and weaknesses are discussed. The integration is exercised by firstly mapping the perspectives of each system. MBNQA’s perspectives are then overlaid into a typical BSC’s strategy map. Using this approach, advantages of both systems can be exploited while at the same limitations are reduced. The new model is then implemented in a distribution company in Indonesia and the results are reported.
| Item Type: | Book Section |
|---|---|
| Uncontrolled Keywords: | Balanced Scorecard, Malcolm Baldrige National Quality Award, performance measurement system. |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Faculty of Engineering > Department of Industrial Engineering |
| Depositing User: | Eko Setiawan 194014 |
| Date Deposited: | 14 Sep 2015 06:58 |
| Last Modified: | 24 Mar 2021 16:11 |
| URI: | http://repository.ubaya.ac.id/id/eprint/25454 |
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