Pharmacist and physician perspectives on diabetes service delivery within community pharmacies in Indonesia: a qualitative study

Wibowo, Yosi Irawati and Sunderland, Bruce and Hughes, Jeffery (2015) Pharmacist and physician perspectives on diabetes service delivery within community pharmacies in Indonesia: a qualitative study. International Journal of Pharmacy Practice. ISSN 2042-7174

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Abstract

Abstract Objective: To explore perspectives of physicians and pharmacists on diabetes service delivery within community pharmacies in Indonesia. Methods: In depth interviews were conducted with 10 physicians and 10 community pharmacists in Surabaya, Indonesia, using a semi-structured interview guide. Nvivo version 9 was used to facilitate thematic content analysis to identify barriers/facilitators for community pharmacists to provide diabetes services. Key findings: The identified themes indicating barriers/facilitators for diabetes service delivery within Indonesian community pharmacies included: (1) pharmacist factors − i.e. positive views (facilitator) and perceived lack of competence (barrier);(2) pharmacist–physician relationships – i.e. physicians’ lack of support and accessibility (barriers); (3) pharmacist–patient relationships – i.e. perceived patients’ lack of support and accessibility (barriers); (4) pharmacy environment − i.e. business orientation (barrier), lack of staff and poor pharmacist availability (barriers), and availability of supporting resources, such as counselling areas/rooms, procedures/protocols and IT systems for labelling and patient records (facilitators); and (5)external environment − i.e. a health system to support pharmacist roles, remuneration, marketing and professional assistance (facilitators). Conclusion: Issues related to the pharmacist–physician–patient relationships, pharmacy environment and external environment need to be addressed before Indonesian community pharmacists can provide additional pharmacy services for type 2 diabetes patients. Collaboration between the Government, Ikatan Apoteker Indonesia (Indonesian Pharmacists Association) and Ikatan Dokter Indonesia (Indonesian Medical Association) is required to improve the pharmacy professional environment and facilities.

Item Type: Article
Uncontrolled Keywords: barrier; community pharmacist; diabetes service; facilitator; Indonesia
Subjects: R Medicine > RS Pharmacy and materia medica
Divisions: Faculty of Pharmacy > Department of Pharmacy
Depositing User: Yosi Irawati Wibowo 202026
Date Deposited: 03 Mar 2016 04:59
Last Modified: 03 Mar 2016 04:59
URI: http://repository.ubaya.ac.id/id/eprint/26853

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