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Trisnawati, Juliani Dyah and Megawati, Veny and Kusumawardhany, Prita Ayu (2013) The Effects of Logistics Service Quality and Customer Satisfaction to Customer Loyalty of Delivery Oder Service at Fast Food Restaurants in Surabaya. In: 10th International Symposium on Management : Challenges and Opportunities of the Leading Edge in World Class Supply Chain Management, 16 Maret 2013, Denpasar, Bali.
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