Hartono, Markus and Santoso, Amelia (2018) Kansei Engineering-based Robust Design Model for Logistics Services. In: The 2nd International Mechanical and Industrial Engineering Conference (IMIEC 2018), 30-31 Agustus 2018, Malang.
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Abstract
Previous studies in Kansei Engineering have focused on product design and development incorporating customer emotional needs and extended to service design and improvement considering service quality tools to enhance the Kansei Engineering methodology. However, a little attention has been paid to modify the effectiveness of the proposed improvement strategies. This study has developed an integrative model of Kansei Engineering and robust design methodology to strengthen the applicability of Kansei Engineering method in logistics services. The expected contributions in theory and practice are expressed in this paper.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | T Technology > T Technology (General) |
| Divisions: | Faculty of Engineering > Department of Industrial Engineering |
| Depositing User: | Markus Hartono 61124 |
| Date Deposited: | 15 Oct 2018 04:15 |
| Last Modified: | 16 Feb 2022 02:40 |
| URI: | http://repository.ubaya.ac.id/id/eprint/33323 |
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