Krisnadewi, Anak Agung Indah and Herawati, Fauna and Wirasuta, I Made Agus Gelge (2018) The Implementation of Drug Auditing-Standard Operating Procedure in Perscription Service at Internal Medicine Ward of Dharma Yadnya Public Hospital for Medication Error Prevention and Patient Satisfaction Improvement. International Journal of Pharmaceutical Sciences Review and Research, 52 (2). pp. 14-20. ISSN 0976-044X
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Abstract
Drug use audit by pharmacists is regulated in the standard of pharmaceutical care at hospitals (Health Minister Regulation No. 72 the Year 2016). Based on this regulation, the hospital pharmacist has to perform the standard operating procedure (SOP) and become an assessment component for hospital accreditation. The influence of SOP-drug auditing application on the patient safety aspect has been studied. The aim of this study was to assess the influence of SOP-drug auditing on the potential occurrence of medication error, patients’ level of satisfaction and pharmaceutical personnel’s obedience in performing standardized pharmaceutical care. A prospective observational study using 2 questionnaires: validated patients satisfaction and pharmaceutical personnel’s obedience. The assessment was performed before and after the application of drug auditing SOP at internal medicine ward of Dharma Yadnya Public (DYP) hospital in August-October 2017 period. The new-SOP increased patient’s satisfaction level from -1.03 (very low) to - 0.37 (medium). This also improved the pharmaceutical staff obedience to conduct standardized pharmaceutical care from 79.2% to 94.9%. The new-SOP suppressed the medication error (ME) occurrence from 20.8% to 5.1% with a significance level of p < 0.05. The implementing drug auditing SOP induced the improving of patient satisfaction, pharmaceutical staff obedience and patient safety
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | Pharmaceutical personnel, patient satisfaction, pharmaceutical personnel’s obedience, medication error, SOP (standard operating procedure) |
| Subjects: | R Medicine > RS Pharmacy and materia medica |
| Divisions: | Faculty of Pharmacy > Department of Pharmacy |
| Depositing User: | Ester Sri W. 196039 |
| Date Deposited: | 23 Nov 2018 02:52 |
| Last Modified: | 09 Jun 2021 09:08 |
| URI: | http://repository.ubaya.ac.id/id/eprint/33917 |
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