Hapsari, Indri and Surjandari, Isti and Komarudin, Komarudin (2019) USABILITY STUDY FOR TOURIST MOBILE SYSTEMS RECOMMENDATION. In: THE 3rd BALI INTERNATIONAL TOURISM CONFERENCE, 26-09-2019 sampai 27-09-2019, Bali. (Submitted)

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Tourist recommendation system is a system that provides information and recommendations for tourists. This system will help users to reduce the search process and help to make choices. Currently, the recommendation system uses the internet because it is cheap, requires a short time, can be accessed from anywhere and always update. The tourism recommendation system works by using the restrictions and preferences of tourists, then it will recommend tourism travel routes. Recommendation systems can be grouped into four types which are content-based, collaborative-filtering, knowledge-based, and hybrid systems that combine two or more methods. Usability is a product condition that can be used specifically by users to achieve effectiveness, efficiency, and satisfaction in the context of use. Usability test is conducted to see the level of comfort and ease of use of a system recommendation. In general, there are two types of measurements, which are quantitative and qualitative measurements. Quantitatively is the level of completion, level of success, processing time, level of satisfaction and level of error. The SUS (System Usability Scale) will measure user satisfaction by software, hardware and mobile equipment and consisting of a scale that is easy and simple to respondents and makes it ideal for use with a small sample size. The metrics are completion rates, usability problems, task time, task level satisfaction, test level satisfaction, errors, expectations, page views/clicks, and conversions. This research will compare two existing tourist recommendation systems using SUS. The information recommendation that must be fulfilled are level of fulfillment (100%), usability (64%), and level of understanding (64%). Respondents said they need system recommendation that does not need special expertise to operate it (75%) and the function is well integrated (71%).

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: tourist, tourism, usability study, routing, digital, recommendation system
Subjects: T Technology > T Technology (General)
Divisions: Faculty of Engineering > Department of Industrial Engineering
Depositing User: Indri Hapsari 203009
Date Deposited: 15 Oct 2019 04:47
Last Modified: 15 Oct 2019 04:47

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