PERBAIKAN KUALITAS LAYANAN PADA MESIN ATM DENGAN MEMPERHATIKAN ASPEK HCI (HUMAN COMPUTER INTERACTION)

Laurendho, Mikky Ferdhian and Meitha, Rosita and Pawitra, Theresia (2006) PERBAIKAN KUALITAS LAYANAN PADA MESIN ATM DENGAN MEMPERHATIKAN ASPEK HCI (HUMAN COMPUTER INTERACTION). In: Prosiding Seminar Nasional Ergonomi 2006 : Pendekatan Ergonomi Makro untuk Meningkatkan Kinerja Organisasi., 21-22 Nopember 2006, Jakarta.

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Abstract

Automatic Teller Machine is one of bank facilities in helping cash and non-cash transactions. Lack of clear information from ATM is one important factor that makes customers dissatisfied There fore ATM facility should be improved in order to satisfy the customers The first step of this research is to compare the appearance (ergonomic point of view) of ATM Y and ATM X by distributing questionnaires to the respondents. We used Human Computer Interaction approach in evaluating both ATM. We conducted usability analysis, benchmarking. Multivariate Analysis of Variance and quadrant analysis for elaborating the strengths and weaknesses. From this research, we concluded that the users are more comfortable with ATM Y than ATM X Therefore, the appearance of ATM X should be re-designed in order to make the users more comfortable. We used Quality Function Deployment in improving the color combination of background-text, steps of transaction process, and also the writing of information. In order to evaluate the new design, we used paper prototype. After the paper prototype testing, we could conclude that users ore more comfortable to the new design of ATM X than the previous one. Keywords :ATM, Usability, Human Computer Interaction

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: ATM, Usability, Human Computer Interaction
Subjects: T Technology > T Technology (General)
Divisions: Faculty of Engineering > Department of Industrial Engineering
Depositing User: Eko Setiawan 194014
Date Deposited: 21 Apr 2012 03:13
Last Modified: 21 Apr 2012 03:13
URI: http://repository.ubaya.ac.id/id/eprint/383

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