Seminar Online Pelayanan Bank X di Masa Pandemi Covid-19

Natalia, Dwike and Tantono, Natasha Elsye and Selvia, Shinta and Santoso, Theodorus Pandu and Safitri, Vidia Aprilia and Elgeka, Honey Wahyuni Sugiharto (2021) Seminar Online Pelayanan Bank X di Masa Pandemi Covid-19. E-Dimas: Jurnal Pengabdian kepada Masyarakat, 12 (4). pp. 729-735. ISSN 2087-3565 (cetak); 2528-5041 (online)

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Abstract

The COVID-19 virus has been declared as a global pandemic that happens worldwide. As a result, many sectors were affected, including the banking sector. Based on the results of initial interviews with the frontline at Bank X, it was found that during the COVID-19 pandemic, the work environment had been changed and give an impact on the ways of working which raises new problems for employees. These problems include concerns about the contagion of the virus, feeling afraid of being considered impolite by customers, and delays in the customer verification process because of covered by masks. These concerns could have an impact on increasing psychological distress and decreasing work performance. Therefore, the researchers held an online seminar to educate employees at Bank X about psychological distress and how to overcome them. It is hoped that the organization can pay attention to the mental health of employees, especially during a pandemic like today, so that employee performance can remain optimal. Virus COVID-19 telah dinyatakan sebagai pandemi global yang terjadi di seluruh dunia. Sebagai akibatnya, banyak sektor yang terkena dampaknya tak terkecuali sektor perbankan. Berdasarkan hasil wawancara awal yang dilakukan terhadap karyawan frontliner di Bank X ditemukan bahwa selama pandemi COVID-19 perubahan lingkungan kerja berdampak pada perubahan cara kerja yang dapat menimbulkan masalah baru bagi karyawan. Masalah tersebut seperti kekhawatiran tertular virus, takut dianggap tidak sopan oleh nasabah, dan terhambatnya proses verifikasi nasabah karena tertutup masker. Beberapa kekhawatiran tersebut dapat berdampak pada peningkatan psychological distress dan penurunan performa kerja. Oleh karena itu, peneliti mengadakan seminar online untuk mengedukasi para karyawan di Bank X mengenai psychological distress dan cara mengatasinya. Diharapkan agar organisasi dapat memperhatikan kesehatan mental para karyawan khususnya di masa pandemi seperti hari ini, agar kinerja karyawan bisa tetap optimal.

Item Type:	Article
Uncontrolled Keywords:	COVID-19; psychological distress; karyawan bank; frontliner
Subjects:	B Philosophy. Psychology. Religion > BF Psychology
Divisions:	Faculty of Psychology > Department of Psychology
Depositing User:	Ester Sri W. 196039
Date Deposited:	04 Jan 2022 02:53
Last Modified:	04 Jan 2022 02:53
URI:	http://repository.ubaya.ac.id/id/eprint/40884

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