Cost Of Quality, ISO 9001 And Its Impact On Corporate Performance: A Literature Review

Rosiawan, Muhammad and Singgih, Moses Laksono and Widodo, Erwin (2016) Cost Of Quality, ISO 9001 And Its Impact On Corporate Performance: A Literature Review. In: 7th International Conference on Operations and Supply Chain Management, December 18-24, 2016, Phuket, Thailand.

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Abstract

This paper aims to review the literatures in the area of cost quality and the implementation of ISO 9001 standard, as well as its impact on company performance. This literature study allows researcher to identify and analyze, first, the implementation of the ISO 9001 standard and its impact on company performance. Second, important information about the most widely type of quality cost used of by the company, the measurement of quality costs in company's business functions, the impact on company performance, and the research methods used are also provided. For this purpose, the researchers conducted a study and analysis of the literatures published from 1994 to 2016 on 11 important journals related to the topic of the impact of the implementation of ISO 9001 standard on the company performance. Such performance is then measured in terms of both financial and operational performance. The findings of study allows researchers to propose a future research agenda. Moreover this attainment make us possible to propose a conceptual framework that integrates a measurement model of quality costs on business processes in manufacturing companies that implement ISO 9001 standar, as well as how to measure the economic impact resulted from its implementation.

Item Type:	Conference or Workshop Item (Paper)
Uncontrolled Keywords:	ISO 9001, cost of quality, impact on company performance
Subjects:	T Technology > T Technology (General)
Divisions:	Faculty of Engineering > Department of Industrial Engineering
Depositing User:	Ester Sri W. 196039
Date Deposited:	05 Jan 2022 04:23
Last Modified:	05 Jan 2022 04:23
URI:	http://repository.ubaya.ac.id/id/eprint/40903

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