Does Distribution Capability Have an Influence on Attitudes and Intentions Toward Online Purchasing?

Wicaksono, Adhika Putra and Andajani, Erna and Ardiansyahmiraja, Bobby (2022) Does Distribution Capability Have an Influence on Attitudes and Intentions Toward Online Purchasing? Journal of Distribution Science, 20 (5). pp. 13-22. ISSN 1738-3110; Online ISSN: 2093-7717

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Abstract

This study aimed to identify factors affecting attitudes and intentions toward online purchasing of millennials and gen z in Indonesia by considering distribution capabilities factors. Research design, data and methodology: This study used a non-probability sampling technique. The questionnaire was distributed through an online platform and obtained 225 respondents. The data acquired from the respondents used SPSS 23 and AMOSS 21 to process the Structural Equation Model (SEM). Results: The results of this study stated that attitudes and intentions toward online purchases were influenced by delivery speed and trust. The results also stated that the perception of web quality positively influenced trust. On the other hand, shipping tracking, people's importance to consumers, and online reviews had no significant effects on online purchasing attitudes. Conclusions: This research has made an essential contribution to increasing and expanding our understanding of factors that affect attitudes and intentions toward online shopping in a developing market, Indonesia. From a practical perspective, this research examined the integrated consumer model of millennials and Gen Z online shopping in Indonesia that considers distribution capability, trust, and perceived website quality factors. Therefore, e-commerce business actors can design e-marketing strategies and programs to achieve the company's long-term goals.

Item Type:	Article
Uncontrolled Keywords:	E-commerce; Distribution Company; Distribution Capability; Perceived Web Quality; Purchase Intention; Indonesia
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Faculty of Business and Economic > Department of Management
Depositing User:	Ester Sri W. 196039
Date Deposited:	27 May 2022 08:22
Last Modified:	06 Jun 2022 03:07
URI:	http://repository.ubaya.ac.id/id/eprint/41917

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