Pengaruh Waiting Environment, Perceived Waiting Time dan Service Quality terhadap Waiting Time Satisfaction dan Customer Satisfaction Restoran Genki Sushi di Surabaya

Ardiansyah, Aldy Erwin (2022) Pengaruh Waiting Environment, Perceived Waiting Time dan Service Quality terhadap Waiting Time Satisfaction dan Customer Satisfaction Restoran Genki Sushi di Surabaya. [Undergraduate thesis]

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Abstract

Penelitian ini bertujuan untuk menganalisis Pengaruh Waiting Environment, Perceived Waiting Time, dan Service Quality terhadap Waiting Time Satisfaction dan Customer Satisfaction restoran Genki Sushi di Surabaya. Jenis penelitian yang digunakan adalah jenis penelitian basic research. Responden dalam penelitian ini berjumlah 120 orang. Analisis dalam penelitian ini menggunakan Structural Equation Model (SEM) dan diolah menggunakan software SPSS versi 25.0 for windows. Berdasarkan hasil analisis data, data yang diperoleh dalam penelitian penelitian ini menunjukkan bahwa variabel waiting environment, perceived waiting time dan service quality berpengaruh positif terhadap waiting time satisfaction. Serta waiting time satisfaction berpengaruh positif terhadap customer satisfaction

Item Type:	Undergraduate thesis
Uncontrolled Keywords:	waiting environment, perceived waiting time, service quality, waiting time satisfaction, customer sa
Subjects:	H Social Sciences > HB Economic Theory
Divisions:	Faculty of Business and Economic > Department of Management
Depositing User:	BAMBANG SEPTIAWAN
Date Deposited:	28 Sep 2022 07:18
Last Modified:	28 Sep 2022 07:18
URI:	http://repository.ubaya.ac.id/id/eprint/42631

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