Smart Governance: Payment Transaction Electronification Acceptance In North Sumatra Province, Indonesia

Satria, Dias and Soewardi, Tiara Juniar and Wibowo, Joshi Maharani (2023) Smart Governance: Payment Transaction Electronification Acceptance In North Sumatra Province, Indonesia. Ekonomski horizonti, 25 (1). pp. 85-99. ISSN 1450-863 X; eISSN 2217-9232

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The policy of the electronification of regional payment transactions (ERPT) is one of the innovations implemented by Indonesia due to the COVID-19 pandemic so as to increase the economic activity and revenue. This study is aimed at increasing the understanding of smart governance, the contactless economy, and regional income in North Sumatra Province, Indonesia, and globally the new normal and the post-COVID-19 eras. This research study was carried out using the primary data obtained through questionnaires in 2021 applying the purposive sampling method and processed using the Structural Equation Model-Partial Least Square (SEM-PLS) models. Based on the six hypotheses proposed in this study, the results show that performance expectancy, the social influence, and the facilitating condition have a positive and significant impact on the behavioral use of the noncash payment transactions of taxes and levies in North Sumatra Province. On the other hand, the effort expectancy has no significant impact on the cashless transaction of paying taxes and levies in the North Sumatra Province.

Item Type: Article
Uncontrolled Keywords: contactless economy, smart governance, regional payment transaction electronification
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HJ Public Finance
K Law > KZ Law of Nations
Divisions: Faculty of Business and Economic > Department of Economic
Date Deposited: 14 Jun 2023 04:38
Last Modified: 14 Jun 2023 04:38

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