Case Study of Cashless Transportation Analysis in Indonesia

Wibowo, Joshi Maharani (2023) Case Study of Cashless Transportation Analysis in Indonesia. In: Proceedings of the 20th International Symposium on Management (INSYMA 2023), 15-16 March 2023, Bangkok, Thailand.

[thumbnail of 125992125-1.pdf] PDF
125992125-1.pdf - Published Version

Download (950kB)
Official URL / DOI:


This study was conducted to analyze cashless transportation implementation and its impact in Indonesia. This research applied a descriptive qualitative approach and then analyzed it based on sentiment analysis. The data used in this study were e-news data from,, and related to cashless payment in the transportation sector in Indonesia. The result shows that cashless payment is implemented in land transportation, especially around the highway. Cashless transportation will positively impact the environment by reducing crime risk and tax avoidance while increasing the transparency and cleanliness report. However, suppose applicable regulations do not support this activity. Road users tend to refrain from using cashless transportation because they doubt their safety or cannot get used to them daily. We suggested that the related third party prepare the completed area with evenly distributed electrical energy, connection, infrastructure, security, and digital awareness and literacy to prevent damage. So, users will not hesitate to use cashless payments for transportation activities or daily needs.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Cashless payment; sentiment analysis; transportation impact
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HN Social history and conditions. Social problems. Social reform
J Political Science > JS Local government Municipal government
Divisions: Faculty of Business and Economic > Department of Economic
Date Deposited: 10 Oct 2023 01:32
Last Modified: 10 Oct 2023 01:32

Actions (login required)

View Item View Item