SIPOC Model in Measuring The Competency of ISO 21001:2018 Management System Auditors

Rosiawan, Muhammad and Trisnawati, Juliani Dyah (2024) SIPOC Model in Measuring The Competency of ISO 21001:2018 Management System Auditors. In: Proceedings of the International Symposium on Management (INSYMA) (Vol 21, 2024), 15 - 16 May 2024, Surabaya.

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Abstract

This action research aims to measure the competency of auditors from the ISO 21001:2018 Management System certification body in Indonesia, starting from training, implementation, and evaluation of audit implementation. We use the Source-Input-Process-Output-Customer (SIPOC) model approach to measure the competency of trainee auditors. First, we design a training curriculum based on the requirements of interested parties, train, measure exam results, and receive feedback from National Accreditation Committee (NAC) assessors when conducting witness audits at certification institutions. The research results show that the SIPOC model can be used to measure and provide feedback on participant competency on an ongoing basis.

Item Type:	Conference or Workshop Item (Paper)
Uncontrolled Keywords:	SIPOC Model, ISO 21001, Auditor Competency, Outcome based Training, Educational Organization
Subjects:	H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Faculty of Engineering > Department of Industrial Engineering
Depositing User:	Muhammad Rosiawan 6136
Date Deposited:	17 Apr 2025 02:01
Last Modified:	17 Apr 2025 02:01
URI:	http://repository.ubaya.ac.id/id/eprint/48352

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