Kajian Literatur : Harapan Pasien Terhadap Layanan Konseling Di Apotek

Auliyana, Iftitah Putri and Setiadi, Antonius Adji Prayitno and Wibowo, Yosi Irawati and Gondokesumo, Marisca Evalina (2025) Kajian Literatur : Harapan Pasien Terhadap Layanan Konseling Di Apotek. MAHESA : Malahayati Health Student Journal, 5 (6). pp. 2355-2382. ISSN 2746-198X; E-ISSN 2746-3486

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Abstract

Drug Counseling is an interactive process between pharmacists and patients/families to increase knowledge, understanding, awareness and compliance so that changes in behavior in drug use occur and resolve problems faced by the patients. This literature review aims to look at the expectations that affect patient or consumer involvement in counseling at the pharmacy. The articles in this literature review use one database, namely Pubmed. Search results using the keyword combination (community pharmacy) AND (counseling OR communication OR patient counseling factors OR patient participation) AND (patient expectations) yielded 408 articles that met the inclusion criteria in this study are 13 articles. The results of the literature review show that the expectations that affects the patient or consumer involvement in counseling at the pharmacy are providing good information with appropriate communication skills, the layout of the pharmacy and the relationship between the pharmacist or pharmacist staff and the patient being good, friendly and polite.

Item Type:	Article
Uncontrolled Keywords:	Farmasi Komunitas, Konseling, Konseling Pasien, Harapan Pasien, Partisipasi Pasien
Subjects:	R Medicine > RS Pharmacy and materia medica
Divisions:	Faculty of Pharmacy > Department of Pharmacy
Depositing User:	Ester Sri W. 196039
Date Deposited:	31 Jul 2025 03:22
Last Modified:	31 Jul 2025 03:22
URI:	http://repository.ubaya.ac.id/id/eprint/49223

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