Purnomolastu, Norbertus (2001) KUALITAS LAYANAN DAN KEPUASAN PELANGGAN DI BANK JATIM CABANG UTAMA SURABAYA. Ekonomi dan Bisnis, 4 (1). pp. 60-68. ISSN 1410-9204
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Abstract
It is presumed that the service quality and satisfaction of consumers influenced the way that the relationship between consumer and service firm evolved. Bank Jatim is an financial symbolic system of local governments. This research is intended to recognize factors that influence the service quality and satisfaction level of depositors at Bank Jatim main branch, Surabaya in 2000. The data that are used, the primary data, are questionaries distribused to depositors at bank Jatim - main branch which are registered September 2000 with stratum sampling method.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | Kepuasan Pelanggan, Reliability, Responsiveness, Assurance, Emphaty, Tangible. |
| Subjects: | H Social Sciences > HB Economic Theory |
| Divisions: | Polytechnic > Diploma in Tax Accounting |
| Depositing User: | Eko Setiawan 194014 |
| Date Deposited: | 04 Oct 2013 06:57 |
| Last Modified: | 21 Feb 2019 03:15 |
| URI: | http://repository.ubaya.ac.id/id/eprint/5282 |
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