BUILDING THE QUALITY CULTURE THROUGH THE DEPLOYMENT OF GUNG HO! LEADERSHIP

Rosiawan, Muhammad and Sari, Yenny (2006) BUILDING THE QUALITY CULTURE THROUGH THE DEPLOYMENT OF GUNG HO! LEADERSHIP. In: International Conference on Technology and Operations Management, 1-2 Desember 2006, SBMITB Bandung. (Unpublished)

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Abstract

Two of the Eight Principles of Quality Management i.e. leadership and the involvement of people have provided the foundation for the implementation of Total Quality Management (TQM). Besides, in the shop floor, the cautions of high product defect have been dominated by the human factor besides machines and material. PT. United Waru Biscuit Manufacturing (PT. UBM) is a consumer good manufacturer certified by Hazard Analysis Critical Control Point (HACCP). The standard requires the commitment of all employees to guarantee the product quality and safety, in which leadership and the involvement of people aspects play important roles. For this purpose, PT. UBM decided to deploy Gung Ho! Leadership in order to maintain as well as enhance the quality awareness of the employees. The principles of Gung Ho i.e. (1) The spirit of the squirrel (2) The way of the beaver and (3) The gift of the goose, were being studied, understood and implemented. The implementation begun with the introduction of Gung Ho! concepts, then followed by training and implementation in the production floor. The targets for the Production Department were determined and the measurement of the determined targets was done afterwards. The difficulties during implementation were also recorded and considered for further follow-ups. The six-month-deployment resulted in the decrease of product defect rate from about 5% (initial condition) to less than 2%. Furthermore, the employees satisfaction evaluation shows that they were satisfied with Gung Ho! deployment. The relationships among colleagues become better, the communication flow more smoothly, information exchange becomes faster and the work pleasure and motivation are advanced

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Gung Ho!; quality awareness; leadership; quality culture
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Engineering > Department of Industrial Engineering
Depositing User: Eko Setiawan 194014
Date Deposited: 15 Jun 2012 03:54
Last Modified: 04 Apr 2018 10:24
URI: http://repository.ubaya.ac.id/id/eprint/610

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