Andhike, Marcelino and Subali, Stefanus Budy Widjaja and Setyawan, Antonius Budhiman (2024) The Impact of Timeliness, Availability, Condition, and Return on Customer Satisfaction and Customer Loyalty at IKEA Ciputra World Surabaya. In: The International Conference of Local Wisdom for The Sustainability of Science, Technology, and Community Development, 21-22 Agustus 2024, Universitas Halmahera (UNEIRA). (Submitted)