Ardilla, Amanda Sandy and Hartono, Markus (2023) Framework of Service Quality Evaluation in Supply Chain Management Using Integration of SERVQUAL, Kano and QFD in Cigarette Company XYZ: A Literature Review. In: 13th International Seminar on Industrial Engineering and Management: AIP Conference Proceedings 2485, 28 July 2021, Bandung.
Ardilla, Amanda Sandy (2022) Kerangka Perbaikan Kualitas Layanan untuk Mendukung Kinerja Logistik dengan Integrasi Servqual, Kano dan QFD di Perusahaan Rokok PT. XYZ. Masters thesis, University of Surabaya.