Hartono, Markus and Prayogo, Dina Natalia and Ronyastra, I Made and Baredwan, Abdullah (2023) Kansei engineering with online review mining methodology for robust service design. Theoretical Issues in Ergonomics Science. ISSN 1463-922X; E-ISSN: 1464-536X
Hartono, Markus and Ronyastra, I Made and Baredwan, Abdullah and Fajrin, Tania Aisyah (2024) Kansei Engineering Mining for Service Quality Design: Konsep & Studi Kasus. Direktorat Penerbitan dan Publikasi Ilmiah Universitas Surabaya. ISBN 978-623-8038-51-0
Hartono, Markus and Ronyastra, I Made and Baredwan, Abdullah and Fajrin, Tania Aisyah (2024) Kansei Engineering Mining For Service Quality Design Konsep & Studi Kasus. [Copyright]