Items where Author is "Chandra, Stepfanus Surya "

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Chandra, Stepfanus Surya (2010) Pengukuran dan Peningkatan Kualitas Layanan pada Unit Kerja Pendukung di Universitas Surabaya Menggunakan Metode Zona Toleransi dan Quality Function Deployment (QFD). [Undergraduate thesis]

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