Hartono, Markus and Ronyastra, I Made and Baredwan, Abdullah and Fajrin, Tania Aisyah (2024) Kansei Engineering Mining For Service Quality Design Konsep & Studi Kasus. [Copyright]
Hartono, Markus and Ronyastra, I Made and Baredwan, Abdullah and Fajrin, Tania Aisyah (2024) Kansei Engineering Mining for Service Quality Design: Konsep & Studi Kasus. Direktorat Penerbitan dan Publikasi Ilmiah Universitas Surabaya. ISBN 978-623-8038-51-0
Hartono, Markus and Ronyastra, I Made and Fajrin, Tania Aisyah (2022) Human-Side Emotional Service Design for Experience-Centric Amusement Park. In: The Second Asia Pacific International Conference on Industrial Engineering and Operations Management Surakarta, Indonesia, September 14-16, 2021, September 14-16, 2021, Surakarta, Indonesia (Online).