Firmansyah, Fernanda Oky (2024) Pengaruh Delivery Reliability, Product Quality And Condition, Consumer Complaints And Return Policy Terhadap Customer Satisfaction Pada Pengguna Shopee Di Indonesia. [Undergraduate thesis]
Universitas Surabaya (2021) ICOV Brand Video: Karya Rekaman Video. EC00202132895.
Universitas Surabaya (2021) Karya Tulis ICOV. EC00202130712.