Handayani, Winny and Widjaja, Fitri Novika and Megawati, Veny (2019) Effect of Service Quality on The Satisfaction of Low-Cost Carrier Service Users in Indonesia. In: Proceedings 16th International Symposium on Management (INSYMA 2019). Advances in Social Science, Education and Humanities Research, 308 . Atlantis Press, pp. 202-205. ISBN 978-94-6252-694-5
Handayani, Winny (2018) Pengaruh Kualitas Layanan terhadap Kepuasan Pengguna Jasa Penerbangan Low Cost Carriers di Indonesia. [Undergraduate thesis]