Items where Author is "Laelianus, Gabriela"

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Conference or Workshop Item

Hartono, Markus and Sari, Yenny and Laelianus, Gabriela (2014) Incorporating customer emotional needs using Kansei Engineering and Kano model to support Customer Relationship Management: A case study in healthcare services. In: Joint International Conference : APCHI-ERGOFUTURE-PEI-IAIFI, 22-25 October 2014, Denpasar.

This list was generated on Fri Feb 22 08:49:43 2019 WIB.