Items where Author is "Oeij, Amanda Septina "

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Hartono, Markus and Sari, Yenny and Oeij, Amanda Septina (2014) Skema Integrasi Model Kano, SERVQUAL, Kansei Engineering dan TRIZ dalam Upaya Peningkatan Kualitas Layanan. In: Prosiding Seminar Nasional Teknik Industri UK Petra 2014. Universitas Kristen Petra, Surabaya. ISBN 978-602-71225-1-2

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