Items where Author is "Oetomo, Yovin Setiawaty"

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Undergraduate thesis

Oetomo, Yovin Setiawaty (2005) Analisis Kualitas Layanan Sebagai Salah Satu Key Success Factor dalam Rangka Meningkatkan Kepuasan Klien Perusahaan Asuransi X. [Undergraduate thesis]

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