Items where Author is "Ongkowijoyo, Grandy"

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Article

Hartono, Markus and Suryani, Rosita Meitha and Ongkowijoyo, Grandy (2013) INTEGRATING KANSEI ENGINEERING AND CUSTOMER RELATIONSHIP MANAGEMENT TO IMPROVE SERVICE QUALITY: A CASE STUDY AT SHOPPING MALL IN SURABAYA. Proceeding of 6th International Seminar on Industrial Engineering and Management (6th ISIEM), 6. QM-21. ISSN 1978-774X

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