Pangestu, Virli (2020) Analisis Tipe-Tipe Pelanggan dan Strategi Penanganannya pada Department Food and Beverage Service (Banquet) Hotel Santika Premiere Gubeng Surabaya. [Undergraduate thesis]
Pangestu, Virli (2020) Analisis Tipe-Tipe Pelanggan dan Strategi Penanganannya pada Department Food and Beverage Service (Banquet) Hotel Santika Premiere Gubeng Surabaya : Laporan Kerja Lapangan. [Undergraduate thesis]