Items where Author is "Peacock, John Brian"

Hartono, Markus and Tan, Kay Chuan and Peacock, John Brian (2013) Applying Kansei Engineering, the Kano model and QFD to services. International Journal of Services, Economics and Management, 5 (3). pp. 256-274. ISSN 1753-0830

Hartono, Markus and Tan, Kay Chuan and Peacock, John Brian (2012) Cultural differences in applying Kansei Engineering to services. IEEE Xplore - Network of Ergonomics Societies Conference (SEANES), 2012 Southeast Asian, 1 (1). pp. 1-5. ISSN 978-1-4673-1732-0

Hartono, Markus and Tan, Kay Chuan and Peacock, John Brian (2012) Incorporating Kano’s Model and Markov Chain into Kansei Engineering in Services. In: Advances in the Human Side of Service Engineering. CRC Press, London, pp. 399-409. ISBN 978-1-4398-7026-6

Hartono, Markus and Tan, Kay Chuan and Peacock , John Brian and Ishihara, Shigekazu (2012) Incorporating Markov chain modelling and QFD into Kansei engineering applied to services. International Journal of Human Factors and Ergonomics, 1 (1). pp. 74-97. ISSN 2045-7812