Items where Author is "Peacock , John Brian"

Hartono, Markus and Tan, Kay Chuan and Peacock, John Brian (2013) Applying Kansei Engineering, the Kano model and QFD to services. International Journal of Services, Economics and Management, 5 (3). pp. 256-274. ISSN 1753-0830

Hartono, Markus and Tan, Kay Chuan and Peacock, John Brian (2012) Cultural differences in applying Kansei Engineering to services. IEEE Xplore - Network of Ergonomics Societies Conference (SEANES), 2012 Southeast Asian, 1 (1). pp. 1-5. ISSN 978-1-4673-1732-0

Hartono, Markus and Tan, Kay Chuan and Peacock, John Brian (2012) Incorporating Kano’s Model and Markov Chain into Kansei Engineering in Services. In: Advances in the Human Side of Service Engineering. CRC Press, London, pp. 399-409. ISBN 978-1-4398-7026-6

Hartono, Markus and Tan, Kay Chuan and Peacock , John Brian and Ishihara, Shigekazu (2012) Incorporating Markov chain modelling and QFD into Kansei engineering applied to services. International Journal of Human Factors and Ergonomics, 1 (1). pp. 74-97. ISSN 2045-7812