Items where Author is "SOEDJONO, MONIKA"

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SOEDJONO, MONIKA (2012) Analisis dan Usulan Perbaikan Kualitas Layanan Menggunakan Integrasi Metode Servequal, Model Kano, dan QFD di Warung Ipang Cabang Mayjend Sungkono Surabaya. [Undergraduate thesis]

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