Hartono, Markus and Prayogo, Dina Natalia and Saylendra, Gusti Anandia (2022) Integration of Text Mining, Railqual, Kano model, and Kansei Engineering for Train Service Excellence. In: IEEE International Conference on Industrial Engineering and Engineering Management (IEEE IEEM) 2022, 07-10 December 2022, Kuala Lumpur, Malaysia.
Saylendra, Gusti Anandia (2022) Peningkatan Kualitas Layanan Kereta Api Jarak Jauh Berdasarkan Integrasi Text Mining dengan Metode Railqual, Kano, Kansei Engineering, dan Quality Function Deployment (Studi Kasus PT. KAI DAOP 8 Surabaya). [Undergraduate thesis]
Saylendra, Gusti Anandia (2022) Peningkatan Kualitas Layanan Kereta Api Jarak Jauh Berdasarkan Integrasi Text Mining dengan Metode Railqual, Kano, Kansei Engineering, dan Quality Function Deployment (studi Kasus Pt Kai Daop 8 Surabaya). [Undergraduate thesis]