Items where Author is "Suryani, Rosita Meitha"

Article

Hartono, Markus and Winardi, Andrew Octavianus and Suryani, Rosita Meitha (2013) Integrasi Kansei Engineering dan Customer Relationship Management untuk Meningkatkan Kepuasan dan Loyalitas Konsumen di Industri Jasa Restauran. Indonesia Journal of Industrial Engineering (INJIE), 03 (02). pp. 49-59. ISSN 2087-5118

Hartono, Markus and Suryani, Rosita Meitha and Ongkowijoyo, Grandy (2013) INTEGRATING KANSEI ENGINEERING AND CUSTOMER RELATIONSHIP MANAGEMENT TO IMPROVE SERVICE QUALITY: A CASE STUDY AT SHOPPING MALL IN SURABAYA. Proceeding of 6th International Seminar on Industrial Engineering and Management (6th ISIEM), 6. QM-21. ISSN 1978-774X