Items where Author is "Susanto, Edi"

Susanto, Edi (2005) Studi Deskriptif : Consumer Complaint Behavior dan Complaint Management Melalui Rubrik Surat Pembaca Metropolis Watch Koran Jawa Pos Bulan December 2004, Januari 2005 dan February 2005. [Undergraduate thesis]

Susanto, Edi (2005) Perbedaan Kualitas Produk Antara Mobil Sedan Honda New Accord dan Toyota New Camry di Surabaya. [Undergraduate thesis]