Suyani, Yuni Elisa (2021) Pengaruh Service Quality, Social Interaction Customer Trust dan Customer Satisfaction Terhadap Purchase Intention dalam Personal Selling Asuransi Jiwa PT. Prudential Life Assurance. Masters thesis, University of Surabaya.
Suyani, Yuni Elisa and Secapramana, Verina Halim (2021) Pengaruh service quality dan social interaction terhadap purchase intention. Jurnal Ekonomi dan Bisnis, 25 (2). pp. 1-9. ISSN 2655-8858