Items where Author is "Tan , Kay Chuan"

Article

Hartono, Markus and Tan, Kay Chuan and Peacock, John Brian (2013) Applying Kansei Engineering, the Kano model and QFD to services. International Journal of Services, Economics and Management, 5 (3). pp. 256-274. ISSN 1753-0830

Hartono, Markus and Tan, Kay Chuan and Peacock, John Brian (2012) Cultural differences in applying Kansei Engineering to services. IEEE Xplore - Network of Ergonomics Societies Conference (SEANES), 2012 Southeast Asian, 1 (1). pp. 1-5. ISSN 978-1-4673-1732-0

Hartono, Markus and Tan, Kay Chuan and Peacock , John Brian and Ishihara, Shigekazu (2012) Incorporating Markov chain modelling and QFD into Kansei engineering applied to services. International Journal of Human Factors and Ergonomics, 1 (1). pp. 74-97. ISSN 2045-7812

Hartono, Markus and Tan , Kay Chuan (2011) How the Kano model contributes to Kansei engineering in services. ERGONOMICS , 54 (11). pp. 987-1004. ISSN 0014-0139 (Print), 1366-5847 (Online)

Hartono, Markus and Tan , Kay Chuan (2011) The Role of Kansei Engineering in Influencing Overall Satisfaction and Behavioral Intention in Service Encounters. The Journal of Philippines Institute of Industrial Engineers (PIIE), 8 (1). pp. 14-23. ISSN 1656 – 2798

Tan, Kay Chuan and Hartono, Markus and Kumar, Naresh (2010) Anthropometry of the Singaporean and Indonesian populations. International Journal of Industrial Ergonomics, 40 (6). pp. 757-766. ISSN 0169-8141

Hartono, Markus and Tan, Kay Chuan (2009) A Proposed Framework of Kansei Engineering Application in Dealing with Customer Emotional Needs in Services. 17th World Congress on Ergonomics, 9 - 14 August 2009, Beijing, China. .

Book Section

Hartono, Markus and Tan, Kay Chuan and Peacock, John Brian (2012) Incorporating Kano’s Model and Markov Chain into Kansei Engineering in Services. In: Advances in the Human Side of Service Engineering. CRC Press, London, pp. 399-409. ISBN 978-1-4398-7026-6

Conference or Workshop Item

Hartono, Markus and Tan, Kay Chuan and Prayogo, Dina Natalia and Santoso, Amelia (2017) An integrative fuzzy Kansei Engineering and Kano model for logistics services. In: International Conference on Informatics, Technology and Engineering 2017 (InCITE 2017), 24-25 August 2017, Bali, Indonesia.