Items where Author is "Tandjung, Jenu Widjaja "

Conference or Workshop Item

Tandjung, Jenu Widjaja and Darmasetiawan, Noviaty Kresna (2005) MEMBANGUN LAYANAN PRIMA MELALUI SIKAP, PENAMPILAN DAN KOMUNIKASI YANG BERORIENTASI PELANGGAN. In: Proceeding 2nd Annual Symposium on Management : Achieving Excellence through Service Management, 16 -17 March 2005, Universitas Surabaya.