Yolanda, Sherly (2015) Pengaruh Consumer Alienation, Machiavellianism, Seek Sensation, Aggressveness, Self_Esteem, Gender, Level of Income, Customer's Age, Level of EducationTerhadap Past Customer Misbehavior dan Past Customer Nisbehavior Terhadap Future Misbehavior Intention di Kebun Binatang Surabaya. [Undergraduate thesis]