Rahardja, Christina and Setyawan, Andhy and Yolanda, Stephanie (2019) The influence of perceived quality, perceived value, and customer satisfaction on future intention of Indonesian basketball spectators in Surabaya. In: 16th International Symposium on Management (INSYMA 2019), March 4-6, 2019, Aryaduta Hotel, Piere Tendean Road, Manado.
Yolanda, Stephanie (2017) The Effect of Perceived Quality, Perceived Value and Customer Satisfaction Towards Specttators Future Intention of DBL Indonesia in Surabaya. [Undergraduate thesis]