Items where Author is "Yuwono, Patricia Kelly"

Conference or Workshop Item

Yuwono, Patricia Kelly (2021) The Effect of Customer Based Corporate Reputation, Customer Satisfaction, Customer Loyalty and Customer Commitment Towards Customer Citizenship Behavior of Xiaomi's Smartphone's Customer in Surabaya. In: The Third International Conference on Religious and Cultural Sciences (INCRECS 3), 9 December 2021, Malang. (Submitted)

Thesis

Yuwono, Patricia Kelly (2021) Pengaruh Customer Based Corporate Reputation, Customer Satisfaction, Customer Loyalty, dan Customer Commitment terhadap Customer Citizenship Behavior pada Pelanggan Smartphone Xiaomi di Surabaya. Masters thesis, University of Surabaya.