MEASURING ECOSERV IN INTEGRATED OUTDOOR CAMPUSS (IOC) UNIVERSITAS SURABAYA(UBAYA)

Rahayu, Siti and Megawati, Veny and Rejeki, Edna sri (2014) MEASURING ECOSERV IN INTEGRATED OUTDOOR CAMPUSS (IOC) UNIVERSITAS SURABAYA(UBAYA). In: Proceeding 11th. International Anual Symposium on Management. Department of Management Faculty of Business and Economics University of Surabaya, Surabaya, pp. 1588-1598. ISBN 978-979-99365-8-5

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Abstract

This study aimed to examine the quality of tourism services based environment. In this study we want to know whether ecoserv effect on customer satisfaction, customer satisfaction and whether the effect on customer loyalty. Object of this study is the IOC UBAYA. The results showed that ecoserv effect on customer satisfaction, customer satisfaction and customer loyalty affect the IOC UBAYA visitors.

Item Type: Book Section
Uncontrolled Keywords: ecoserv, customer satisfaction, customer loyalty
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Business and Economic > Department of Management
Depositing User: Eko Setiawan 194014
Date Deposited: 20 Aug 2014 05:33
Last Modified: 20 Aug 2014 05:33
URI: http://repository.ubaya.ac.id/id/eprint/20280

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