Measuring Ecoserv In Integrated Outdoor Campuss (IOC) Universitas Surabaya(UBAYA)

Rahayu, Siti and Megawati, Veny and Rejeki, Edna Sri (2014) Measuring Ecoserv In Integrated Outdoor Campuss (IOC) Universitas Surabaya(UBAYA). In: Proceeding The 11th UBAYA International Annual Symposium on Management, 15th-16th March 2014, Batu, East Java.

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Abstract

This study aimed to examine the quality of tourism services based environment. In this study we want to know whether ecoserv effect on customer satisfaction, customer satisfaction and whether the effect on customer loyalty. Object of this study is the IOC UBAYA. The results showed that ecoserv effect on customer satisfaction, customer satisfaction and customer loyalty affect the IOC UBAYA visitors.

Item Type:	Conference or Workshop Item (Paper)
Uncontrolled Keywords:	ecoserv, customer satisfaction, customer loyalty
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Faculty of Business and Economic > Department of Management
Depositing User:	Eko Setiawan 194014
Date Deposited:	20 Aug 2014 05:33
Last Modified:	23 Jun 2025 09:06
URI:	http://repository.ubaya.ac.id/id/eprint/20280

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