The Extended Framework of Kansei Engineering, Kano and TRIZ Applied to Logistics Services

Hartono, Markus and Prayogo, Dina Natalia and Santoso, Amelia and ., Ivon (2017) The Extended Framework of Kansei Engineering, Kano and TRIZ Applied to Logistics Services. Proceedings of IEEE Industrial Engineering and Engineering Management (IEEE IEEM) International Conference, 10 - 13 December 2017, Singapore. ISSN 978-1-5386-0947-7

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Abstract

As one of the most rapidly growing service sectors in today’s business, providing excellent quality in logistics services is a must. In services, recent research shows that affect/emotion (known as Kansei) and Kano’s attractive performance are deemed to be sensitive in dealing with total satisfaction, rather than usability and functionality. However, the ideas for service improvement are often contradictory. Hence, this study proposes an integrated model of Kansei Engineering and Kano incorporating TRIZ (Teoriya Resheniya Izobretatelskikh Zadach) which contributes to the improvement of logistics services. A case study in IT-based logistics services has been conducted. The service attribute ‘cleanliness of helmet for customer’ has been regarded as the most critical, which dealt with Kansei professional, innovative, cheap, and precise. In addition, the modularity-based helmet cover and inner sponge has been proposed for TRIZ-based improvement. Keywords: Kansei Engineering, Kano, TRIZ, logistics services

Item Type: Article
Uncontrolled Keywords: Kansei Engineering, Kano, TRIZ, logistics services
Subjects: T Technology > TA Engineering (General). Civil engineering (General)
Divisions: Faculty of Engineering > Department of Industrial Engineering
Depositing User: Markus Hartono 61124
Date Deposited: 15 Mar 2018 08:30
Last Modified: 15 Mar 2018 08:30
URI: http://repository.ubaya.ac.id/id/eprint/31403

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